Local Guides World
Minji Wu
1 reviews on 1 places
I purchased the tofu stew kit here when they had the lady actually cook the tofu soup and had us taste it. I left the package in the fridge for a week and opened the package today to make it and the broth had chunks of mold.
Expiration date is 9 days away.
I called explaining the situation and the lady over the phone was extremely rude. Not even a word of apology but instead raising her voice at me saying theres nothing they could do without a receipt. I asked her if she remembers having her employee at the stand to give out samples of the tofu. She yes a week ago. I said there you go I bought it a week ago. She sighed and passed the phone over to someone else.
It seems they expect us to open the packages immediately and inspect it for molds before tossing the receipt away.
Very BAD customer service. What makes me mad is their attitude towards this. I dont want the $5 back, I wanted them to be aware of the products they were selling. But with their lame attitude they just lost a customer.
Expiration date is 9 days away.
I called explaining the situation and the lady over the phone was extremely rude. Not even a word of apology but instead raising her voice at me saying theres nothing they could do without a receipt. I asked her if she remembers having her employee at the stand to give out samples of the tofu. She yes a week ago. I said there you go I bought it a week ago. She sighed and passed the phone over to someone else.
It seems they expect us to open the packages immediately and inspect it for molds before tossing the receipt away.
Very BAD customer service. What makes me mad is their attitude towards this. I dont want the $5 back, I wanted them to be aware of the products they were selling. But with their lame attitude they just lost a customer.