Daphanie Briscoe

The store was busy that day. It was my husband's first time and my 3rd. My first time in (the store) the salesperson really took his time to explain to me how the beds worked, let me try different ones and really sold me on the brand. This time we asked to see a specific bed, because of a consumer reports best value rating, so I guess he thought he didn't have to sell my husband on the beds. Anyway, he redeemed himself by offering the floor model on another bed, which would have been more expensive had we purchased it new. Yay! In the mean time another sales person became available and started interacting with my husband. So he did get a little of the experience I had the first time around. It gets better. Fast forward to a week later, after receiving our new base, we start assembling and realize we have no legs. Nothing to put the base on. Long story short, we call the store and they find legs in store for me to pick up free of charge!! Awesome! So what started out kind of not so great ended up turning around with great customer service! I was prepared to give them a 3 star review, but they totally stepped up! Highly recommend this store!!