C Destined34

I bought my son a gold chain and letter charm December 2022. My son loved it and was happy. My son went went on a cruise over the summer and was wrestling and broke the necklace and charm was lost. I went back to jeweler and paid to get chain fixed, they didn't have the charm but said they were reordering it and would let me know when it came in. I received a email saying my order was ready, I waited 4weeks after that and only the chain was ready. They told me it will be there in another week. I received a email saying it was ready again, I waited three weeks after that to come back up there and the guy said it was not ready, it would be there by next Friday. I was pissed because Kenwood is far from me and they kept sending me misleading emails saying it was ready. I just recently bought a charm from another jeweler and my son put it on that same chain that was fixed by Luxe and it broke. So Luxe jeweler really couldn't fix the chain 4real and was not honest about it or honest about ordering a new charm. I will never step foot in that place again full of liars.