Local Guides World
Lisa Wishman
1 reviews on 1 places
Subsequent Post
I’d like to report a different and satisfactory resolution to my previous refund request due to ongoing plumbing problems and management’s inability to repair some smaller issues like the torn screen and non-working blind. While I had to push the issue into the public sphere to obtain this resolution, I would like to express my appreciation to Stay Attache for reaching a decision about an appropriate reimbursement. Kevin in the Maintenance Office has been a good listener and communicative, albeit likely bound by the company’s management in his decision-making about the reimbursement. He led me to believe that my concerns were elevated to the highest company levels. Once the company was interested in resolving them, it did so quickly and appropriately. The financial transaction was processed in a timely way. I can only hope that others will not have similar issues, as Stay Attache returns to its previous position of offering properly prepared properties that make living in DC fun, enjoyable and comfortable. Now that they have set this right, do give them consideration for your next long-term stay in DC.
Initial Post
My experience with Stay Attache for the nine weeks I will stay in a DuPont Circle junior one bedroom has been terrible. Unlike my prior ten-month rental in 2016/2017, this apartment has 1) lots of issues (like unworkable water pressure, a window screen with a hole that has yet -- after five weeks -- to be replaced, a broken blind, insufficient towels/non-matching bedding) and 2) hidden costs (including a higher than listed nightly price and a non-transparent service fee for renting for under 90 days in DC). I have had to do constant follow up with the maintenance folks and, while responsive on some elements -- like providing a step-stool, getting me a duvet cover that actually closes, etc. -- much remains unattended. The water pressure issue -- affecting the whole building -- is absolutely intolerable. When I requested a reduction in my second month's rent, I was turned down. I am saddened this experience has been so miserable and will not use (or recommend) them again! Beware!
I’d like to report a different and satisfactory resolution to my previous refund request due to ongoing plumbing problems and management’s inability to repair some smaller issues like the torn screen and non-working blind. While I had to push the issue into the public sphere to obtain this resolution, I would like to express my appreciation to Stay Attache for reaching a decision about an appropriate reimbursement. Kevin in the Maintenance Office has been a good listener and communicative, albeit likely bound by the company’s management in his decision-making about the reimbursement. He led me to believe that my concerns were elevated to the highest company levels. Once the company was interested in resolving them, it did so quickly and appropriately. The financial transaction was processed in a timely way. I can only hope that others will not have similar issues, as Stay Attache returns to its previous position of offering properly prepared properties that make living in DC fun, enjoyable and comfortable. Now that they have set this right, do give them consideration for your next long-term stay in DC.
Initial Post
My experience with Stay Attache for the nine weeks I will stay in a DuPont Circle junior one bedroom has been terrible. Unlike my prior ten-month rental in 2016/2017, this apartment has 1) lots of issues (like unworkable water pressure, a window screen with a hole that has yet -- after five weeks -- to be replaced, a broken blind, insufficient towels/non-matching bedding) and 2) hidden costs (including a higher than listed nightly price and a non-transparent service fee for renting for under 90 days in DC). I have had to do constant follow up with the maintenance folks and, while responsive on some elements -- like providing a step-stool, getting me a duvet cover that actually closes, etc. -- much remains unattended. The water pressure issue -- affecting the whole building -- is absolutely intolerable. When I requested a reduction in my second month's rent, I was turned down. I am saddened this experience has been so miserable and will not use (or recommend) them again! Beware!