Jules Cashman

I have never written a review before, but my experience warrants one. Some members of the management team here are so unprofessional it is appalling. The way I have been spoken to and treated is very upsetting, and they refuse to make right situations that they have caused. For example, a few weeks ago they randomly turned off my access to my apartment for no reason, and locked me out. Instead of admitting their mistake and going immediately to fix it (which would have been totally fine by me- I understand everybody makes mistakes), I was yelled at in the lobby of the building, and told that I would have to wait almost an hour until they were done having lunch to restore my access. This is highly inappropriate, degrading, and totally violates tenant rights. It was so bad I have considered reporting it to the city, and still might. Our concierge and maintenance teams are absolutely amazing, but my experiences with the leasing office have been beyond ridiculous.