Chen Matthew

Good on you, Freedom! You first told me that the Luka 3-seater sofa I bought is ready to be delivered, and I made the full payment and arranged the delivery date with you. However, no show no call on the date. And after numerous attempts to your dispatch centre, no one was answering the calls. Have managed to call the store but was only told that the particular sofa that was allocated to us didn't pass your QA check??? Why was I sent emails & texts advising that it was ready and full payment was demanded? Now you're telling me that I gotta wait for the next shipment in the New Year and we're not gonna have any for X'mas ? I hope this is not a pre-X'mas joke as we were the first one on your waiting list for that sofa, but the people that were behind us were able to enjoy their Sofa before us!!! This is totally non-acceptable and I found the excuse very lame.
Why do you wait until you're ready to delivery the goods, and do the QA check ? Isn't this done beforehand and before you notice the customers that their order has arrived and take the full payment from them? 😤😤😤