Local Guides World
grachela galat
1 reviews on 1 places
just had my own birthday party here, if i could i would give this place 0 stars.
first off, the service we got was absolutely terrible. when we got there, we were told that our party host was not there, so we had to wait around 20 minutes to get checked in. however, the same girl that told us we couldnt get checked in earlier was the one who checked us in, so there was virtually no reason why we had to wait 20 minutes. when i did finally get checked in, i was told i had to wait another 20 minutes for our table, but those 20 minutes ended up being around 35-45 minutes, meaning we were able to go to our table late and not at the reserved time. when it was time to go to our table, the workers explicitly asked me where my parents are, when i had previously told them that i was the organizer for my own birthday party. when we did get to the table it was very squished. there were not enough plates, cutlery, and water bottles for the amount of people that i booked for.
when we finally got to jumping around, there was a group of children coming up to my friends and i calling us slurs, such as the c-slur since most of us are asian. i mentioned this to a staff member, even pointing them out, but they did absolutely nothing and shrugged it off. my friends and i were very offended by those childrens actions, but the staff did not seem to care about that.
we were told to only have one person on an advanced trampoline at all times, even though every single one of us were adults, this made us not have as much fun as we should/could have. we signed a waiver and everything, so therefore we know we are liable for anything and we should be able to do what we want.
i was charged more for adding an extra person on the day of than when i was booking it, which is completely unreasonable in my opinion. i was charged $40 online when i was originally booking it, however when i was there today i was charged almost $50 per person when i was adding them. that makes no sense to me because adding one more person should not really affect anything.
the whole place is super crowded. i lost my friends multiple times. children kept running into me and interrupted my jumping by running right in front of me. i understand that the children are trying to have a good time, but i felt like the staff were paying extra attention to my friends and i, even when we were minding our own business, simply because we're older kids.
also, the washrooms are quite literally the worst washrooms i have ever seen in my entire life. myself and another one of my friends ended up throwing up because the smell inside was absolutely terrible. for the price of this place i feel like they should at least be able to afford a febreze air freshener.
overall the service was absolutely terrible. i could not recommend this place to ANYONE. it was a complete waste of not only our time but our money as well.
first off, the service we got was absolutely terrible. when we got there, we were told that our party host was not there, so we had to wait around 20 minutes to get checked in. however, the same girl that told us we couldnt get checked in earlier was the one who checked us in, so there was virtually no reason why we had to wait 20 minutes. when i did finally get checked in, i was told i had to wait another 20 minutes for our table, but those 20 minutes ended up being around 35-45 minutes, meaning we were able to go to our table late and not at the reserved time. when it was time to go to our table, the workers explicitly asked me where my parents are, when i had previously told them that i was the organizer for my own birthday party. when we did get to the table it was very squished. there were not enough plates, cutlery, and water bottles for the amount of people that i booked for.
when we finally got to jumping around, there was a group of children coming up to my friends and i calling us slurs, such as the c-slur since most of us are asian. i mentioned this to a staff member, even pointing them out, but they did absolutely nothing and shrugged it off. my friends and i were very offended by those childrens actions, but the staff did not seem to care about that.
we were told to only have one person on an advanced trampoline at all times, even though every single one of us were adults, this made us not have as much fun as we should/could have. we signed a waiver and everything, so therefore we know we are liable for anything and we should be able to do what we want.
i was charged more for adding an extra person on the day of than when i was booking it, which is completely unreasonable in my opinion. i was charged $40 online when i was originally booking it, however when i was there today i was charged almost $50 per person when i was adding them. that makes no sense to me because adding one more person should not really affect anything.
the whole place is super crowded. i lost my friends multiple times. children kept running into me and interrupted my jumping by running right in front of me. i understand that the children are trying to have a good time, but i felt like the staff were paying extra attention to my friends and i, even when we were minding our own business, simply because we're older kids.
also, the washrooms are quite literally the worst washrooms i have ever seen in my entire life. myself and another one of my friends ended up throwing up because the smell inside was absolutely terrible. for the price of this place i feel like they should at least be able to afford a febreze air freshener.
overall the service was absolutely terrible. i could not recommend this place to ANYONE. it was a complete waste of not only our time but our money as well.