Local Guides World
Eddie Hertwig
1 reviews on 1 places
On our bucket list to visit and experience the Long Room. It would be better called the long queue. I was surprised how shabby the hotel was for a 5 star. We then tried to get a coffee in the garden and were met by an unhelpful staff member who told us there were no tables because they had a large booking. Then we tried the coffee shop and
were asked to wait for a table to get cleaned. Fifteen minutes later, the waiter came back and complained that my wife's wheelchair was blocking the way when it was him that asked us to wait there. He had taken all that time and had not sorted a table. The place was not even busy!!!!! Never 5 star service. A place living on its reputation. A very big disappointment.
were asked to wait for a table to get cleaned. Fifteen minutes later, the waiter came back and complained that my wife's wheelchair was blocking the way when it was him that asked us to wait there. He had taken all that time and had not sorted a table. The place was not even busy!!!!! Never 5 star service. A place living on its reputation. A very big disappointment.