Local Guides World
Marwan El-Khatib
1 reviews on 1 places
Even though, the customer experience at the Montreal store is very good…the quality of the suit and the after-sale service that I got was horrendous.
I bought a suit there less than 6 months ago that is completely discoloured and ripped apart from both elbows. The answer that I got from their after-sale service is “It appears that these issues have been caused by a combination of rubbing and friction, resulting in the thinning and subsequent tearing of the fabric. This can happen during daily activities such as leaning against a desk or sitting in a chair.“
Considering that none of my other 10+ suits have ever shown such wear and tear from routine use, I would have appreciated if they would’ve taken some accountability in this rather then blaming me for leaning against a desk or sitting in a chair.
I bought a suit there less than 6 months ago that is completely discoloured and ripped apart from both elbows. The answer that I got from their after-sale service is “It appears that these issues have been caused by a combination of rubbing and friction, resulting in the thinning and subsequent tearing of the fabric. This can happen during daily activities such as leaning against a desk or sitting in a chair.“
Considering that none of my other 10+ suits have ever shown such wear and tear from routine use, I would have appreciated if they would’ve taken some accountability in this rather then blaming me for leaning against a desk or sitting in a chair.