Kathy

Ordered takeout tonight. My son arrived early to pick up the food to make sure it wouldn’t sit around. Waited about 5 minutes for food and headed home (about a 7 minute ride). All food (except the lo mein) was cool to lukewarm. And the chicken and vegetables had no flavor. We order takeout from here often and have always been pleased. So I figured I’d call to provide feedback to the manager/owner and my concerns were dismissed saying “you can’t expect it to be hot when it’s takeout.” While I don’t expect it to be piping hot, it should at least be warm. His response lacked empathy or any concern which was very disappointing. Not likely to be back.