Local Guides World
Amarjeet Singh
1 reviews on 1 places
I recently had a highly disappointing experience with WestJet's baggage handling services, which compelled me to share my feedback. Despite my efforts to resolve the matter directly with the airline, I have yet to receive a satisfactory resolution.
During my recent trip on July 27, 2022, at Vancouver Airport, an incident involving my lost bag occurred, causing significant distress. The issue arose when a WestJet staff member mistakenly placed my carry-on bag on the luggage belt without attaching a luggage tag or seeking my permission. I want to emphasize that I did not intend to check in that bag as luggage.
To my dismay, upon arriving in Edmonton, I discovered that my bag was missing. I immediately reported the incident to WestJet's airport department and initiated contact with their claim department. Regrettably, despite their initial assurances, my bag remains lost, and the claim process has been unfruitful.
The lost bag contained precious jewelry of immense sentimental value, which cannot be replaced. I have provided WestJet's claim department with all the necessary information, including the estimated value of the items. However, their recent response stated that the file created in July was merely a courtesy file for search purposes. This contradicts the actual events, as the staff member acknowledged their mistake and assured me that the bag would be kept in the airplane for retrieval upon landing.
The prolonged duration without resolution and the significance of the lost items have deeply impacted me. I kindly request urgent intervention and a prompt resolution to this matter. If there are any additional steps, information, or documentation required from my end, please let me know, and I will provide it promptly.
I sincerely hope that WestJet will take this feedback seriously, investigate the matter thoroughly, and make improvements to prevent such incidents in the future. It is my belief that addressing this issue appropriately will not only restore my faith in WestJet but also demonstrate their commitment to customer satisfaction.
Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution.
During my recent trip on July 27, 2022, at Vancouver Airport, an incident involving my lost bag occurred, causing significant distress. The issue arose when a WestJet staff member mistakenly placed my carry-on bag on the luggage belt without attaching a luggage tag or seeking my permission. I want to emphasize that I did not intend to check in that bag as luggage.
To my dismay, upon arriving in Edmonton, I discovered that my bag was missing. I immediately reported the incident to WestJet's airport department and initiated contact with their claim department. Regrettably, despite their initial assurances, my bag remains lost, and the claim process has been unfruitful.
The lost bag contained precious jewelry of immense sentimental value, which cannot be replaced. I have provided WestJet's claim department with all the necessary information, including the estimated value of the items. However, their recent response stated that the file created in July was merely a courtesy file for search purposes. This contradicts the actual events, as the staff member acknowledged their mistake and assured me that the bag would be kept in the airplane for retrieval upon landing.
The prolonged duration without resolution and the significance of the lost items have deeply impacted me. I kindly request urgent intervention and a prompt resolution to this matter. If there are any additional steps, information, or documentation required from my end, please let me know, and I will provide it promptly.
I sincerely hope that WestJet will take this feedback seriously, investigate the matter thoroughly, and make improvements to prevent such incidents in the future. It is my belief that addressing this issue appropriately will not only restore my faith in WestJet but also demonstrate their commitment to customer satisfaction.
Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution.