Thais N

Wish I never had put my child there! Took my 2 yo son to this daycare for his first day. First, they took him to the classroom and made us stay at the front desk finishing registration for cameras and the notifications app. Meanwhile my son was at the class looking at us through the glass and crying all the time because he was seeing us there. Couldn't they have made us do that before his first day? After we left and started watching through the cameras we saw some of the staff trying to comfort him while he was in the classroom. When they took the kids out to the playground they completely started ignoring him. He was clearly alone crying by the door to try to go back to the classroom because he wanted to look for us and yet they did not try to engage him with the other kids or to comfort and distract him. It was his first day ever being away from us! What did they expect?! He was alone, crying, by the door next to what looked to be a trash can and we saw the teacher passing by him twice and not even looking or talking to him. At that moment we knew that we had made a bad choice and went to pick him up right away. He was there for 1 hour and I truly wish it had never happened. You don't ignore a child crying, you don't teach anything to a child by letting him cry out alone. They probably just made him feel more alone and scared than anything. My husband went to pick up his stuff after and to inform that he is no longer going to attend the daycare and received an attitude from the lady at the front desk. They talk to you about how they deal with this and etc making it seems like what they think matters more than anything. I truly don't care how many kids you have taken care of before. I don't care if they think that letting him cry alone is the best education method. I don't! I expected much more from this place knowing that it was his first day ever in a daycare and away from his parents, I expected some compassion but what I saw was truly cold and insensitive. Honestly I do not wish this experience to anybody.