Local Guides World
J K
1 reviews on 1 places
On 31.07.23, I shopped at this branch on Worcester High Street and made a purchase. An associate then followed me out and said I had not paid. I had paid but was happy to return to the shop to help clear this up. When we checked the till to try paying again, the balance showed 0.00 and it said payment had already been made. The associate exited out of that screen and said I had not paid. I then pulled up my credit card app to check that I would not be charged twice if I rescanned the groceries, and it also showed that payment had been made. I showed the charge to the associate but she insisted there hadn't been payment. I'm unsure how the charge would appear on my card had I not actually paid in the first instance, and she didn’t have an explanation.
None of the four associates there had any response except to say that I should speak to the manager. I asked to do that and was told the manager was not in. This obviously wasn't very helpful customer service, so I rang Tesco's customer number and they said a declined charge can take a day or two to refund on the card. But this was not a declined charge, and there wasn't a refund because the associates said there was nothing to refund. I explained this, but the associate didn't seem to understand (neither do I). I was told there is no recourse or even a way to escalate my concern for further review (which is hard to believe).
I'm raising a dispute with my card company, but they show it was a valid charge and unfortunately I have nothing to show them differently. Avoid this shop if you can. There's one close to the Foregate train station, with associates who are helpful.
None of the four associates there had any response except to say that I should speak to the manager. I asked to do that and was told the manager was not in. This obviously wasn't very helpful customer service, so I rang Tesco's customer number and they said a declined charge can take a day or two to refund on the card. But this was not a declined charge, and there wasn't a refund because the associates said there was nothing to refund. I explained this, but the associate didn't seem to understand (neither do I). I was told there is no recourse or even a way to escalate my concern for further review (which is hard to believe).
I'm raising a dispute with my card company, but they show it was a valid charge and unfortunately I have nothing to show them differently. Avoid this shop if you can. There's one close to the Foregate train station, with associates who are helpful.