Alejandro Fuste

I had this issue with Sunpass on multiple occasions, and I should have closed my account sooner. The issue is their computer system, for some reason will delete your billing information if "the payment is not approved by your bank." Since my bank/credit account information was deleted, Sunpass did not pay Epass the tolls I took. This led me to get several toll invoices in the mail. Sunpass, of course, blames the bank and told me to call my bank. My bank said none of my SunPass payments were ever rejected, which makes sense because I have had auto payments set up for a long time. Also, nothing was wrong with my card. Their system just deleted information, and I was stuck paying a huge Epass bill. They said they emailed me when this non-payment approval happened, but there was nothing in my email history. I did get an email after I called and complained. So, as I wrote in the beginning, I should have closed my account after the first time they pull this deletion of billing-information scam.

Summary: Sunpass will scam you out of your money.