Local Guides World
Laura Preuss
1 reviews on 1 places
Went in on August 7th, around 4pm. No one greeted me. Instead the two young sales memebers were both leaning on the register chatting about their personal lives without regard to the customers. I walked around aimlessly not able to find what I needed and no one approached. Eventually I made my way to the register where the two young ladies were still enjoying social hour. I assked for help locating an item and they seemed annoyed to be putting their conversations on hold but they started it up again once I walked away. I decided not to purchase anything soley because of how unwelcomed they made me feel.
Today August 18th, a few minutes past 10, the sales associate walked in and rushed to the back not noticing I walked in behind her. She popped back out noticing I'm there and looks suprised when -I GREETED HER- not a hello or good morning back from her. I had a return. It was so awkward as she was half dressed, butterfly tattoo in my face and all. Don't get me wrong, I have plenty of tattoos as well but, she wasn't exactly dressed as I've seen other staff in the past. Then she went on to be difficult about my return because one of the two identical items was missing the white tag. When I purchased the items this is how they were given to me. Elizabeth even explained that sometimes they give customers the item without the tag, yet, here I am being told they may not except my return for this exact reason, even though I had my receipt and the item was still in perfect condition.
There is definitely a lack of professionalism in this particular store. I've had great experiences at the Brea cotton on and even this one in the past. I'm not sure what's happened but these sales associates don't seem to want to be at work or want to help the customer.
Today August 18th, a few minutes past 10, the sales associate walked in and rushed to the back not noticing I walked in behind her. She popped back out noticing I'm there and looks suprised when -I GREETED HER- not a hello or good morning back from her. I had a return. It was so awkward as she was half dressed, butterfly tattoo in my face and all. Don't get me wrong, I have plenty of tattoos as well but, she wasn't exactly dressed as I've seen other staff in the past. Then she went on to be difficult about my return because one of the two identical items was missing the white tag. When I purchased the items this is how they were given to me. Elizabeth even explained that sometimes they give customers the item without the tag, yet, here I am being told they may not except my return for this exact reason, even though I had my receipt and the item was still in perfect condition.
There is definitely a lack of professionalism in this particular store. I've had great experiences at the Brea cotton on and even this one in the past. I'm not sure what's happened but these sales associates don't seem to want to be at work or want to help the customer.