Valerie Koo

To echo the review of another customer, I experienced the worst customer service in this store. Though it does carry lovely goods, the owners seemed hostile and were hovering over us as we shopped. Other parents in the store did not seem to be subjected to this behavior - the owner was happy to explain the back story of the brand’s design to another mum. Nothing but a cold stare at me and my daughter, despite my attempt to smile at her. It certainly felt as if we were being singled out and treated with more suspicion because we didn’t fit the aesthetic. I’m a single mum visiting NY, and while I am sometimes flustered, I am not inattentive or lax with my child. I had my hands full holding my stroller in the tight space, and my friend helped us put toys back that we weren’t planning on buying. She is 3 years old, in a store meant for children- she was excited, but not rowdy. She gently touched four toys at most, all of which we carefully placed back as I emphasized that we needed to leave the displays as we found them. The silent disapproval from the owner was overwhelming. Would not return or recommend, as it is clear that the owners can only be bothered to engage courteously with those they perceive to be a certain class/demographic. The space does not seem to be meant for actual children to enter.