L Sie

jurong east mrt is one of busiest stations because it act as interchange between two mrt lines (i.e. red and green) and a bus interchange. Functional management need to be competent and consistent and whatever one-sided implementation, e.g. traffic flow within premise should be monitored and controlled. Furthermore, ground support should knows how to deal with chaotic situation and not be the scapegoat (from angry commuters) while the clueless manager sits in the aircon office. If you haven't realized, SMRT are mobilizing its staffs to shepherd commuters during peak hour. Done correctly is a good thing, and badly is really annoying. In addition, escalators in stations are experiencing maintenance without expected date of completion pasted. To SMRT, commuters should be grateful that escalators are serviced and they shouldn't demand more information (even if this inconveniences them). All in all, SMRT operations are not good, and customer service is bad on a scale of worst, bad, not good, good and best. There is no neutral here.