Jinyoung Lee

Avoid this location. I chose this agency for ehomeAmerica certification, since it is close to where I live. I completed the home buyer online course and they emailed me certification. I requested counseling as well, but there was no availability until next month. Thus, I decided not to have counseling at that time. It was on January 2020. On this Tuesday, 6days before closing day, Citi bank informed me to get Fannie Mae form to get signed by HUD approved counselor. So yesterday, I called NHS queens and explained to secretary from this office that I needed to have counseling asap. I attempted to reach out a counselor several times via email and phone, but unsuccessful. If I received a feedback from them like “sorry We are not able to help you right now.” Then I would not write this, but it never happened to me. And, secretary told me she is working from home now. Fortunately, I asked eHomeAmerica and they transferred me to another agency that I chose. And new agency provided me a telephonic counseling in this morning. I am writing this for all potential home buyers who may get informed to get extra forms at the last minute. This agency may be ok for those who have plenty of time to prepare, but definitely not for people in hurry!! Do not expect prompt response from this agency!!