David Frank

I am new to AdvisorStream and Broadridge. This review is for my experience to date with customer service and technical support. I will tell you while the products and solutions have gotten vastly better from years ago, the customer service is LACKING. From the beginning they were very quick to get my payment, but i had to basically beg to anyone to get me up and running and started. Matter of fact I Had no - call no - shows from both Broadridge and AdvisorStream. I had a call finally with AdvisorStream that took me through the start up process, it was a very helpful call. HOWEVER, I have issues, things are not posting or working. No idea why. Here is the issue! There is no one to call. You call the number it takes you through prompts and you ultimately get a message that "due to high calling volumes you have been forwarded to the general voicemail box" Well that happens every time and you remain exceedingly frustrated that you have no help and 1/2 the time you don't get a call back. For a communication company, your communication and service availability is terrible.