LaShanda Barnes

The outside of the hotel is very beautiful & clean. The rooms are very spacious and the bathroom too. The balcony view was beautiful too. The decor & furniture needs to be upgraded to give the room a more modern look & fashionable. Let’s talk about customer service: I was extremely disappointed. I asked for bath towels & wash clothes, I waited for almost 30 minutes & didn’t hear no knock on the door. Something told me to open the door & what did I see on the floor in no bag…my bath towels & wash clothes on the dirty floor. That is the lowest form of DISRESPECT & it was reported to the hotel manager. The audacity for that staff to think putting guests bath towels & wash clothes on the dirty floor is disgusting!! I was too tired to even call or bring it right back down to guest services that night but did speak to the manager the next day (didn’t seem to even care). I wonder if everyone is treated like this when making a request?! The front desk employee wasn’t so pleasant at check-in as well & her body language wasn’t welcoming either. Needs Ritz-Carlton training. One of our rooms had roaches too. Overall, definitely a hotel where the phrase looks are deceiving fits this experience & never again!