Jonathan McKinney

In looking for a new agency to help with care for my mother, I came across Caring One. They had good online reviews and an office nearby. Additionally, an aide with whom we already had a working relationship, was looking for a new agency. So, after a couple of back and forth calls with Cassandra and Emalyn, it was decided that our aide would take an interview. We had also gone so far as to discuss what the next steps might be, should this be a good match for both parties. And then, everything went sideways. For no discernible reason, Caring One, after meeting with the aide and doing the initial intake of her information, seemed to then fall off the radar. As a prospective client, I called numerous times, only to be put through to a messaging service each time, without a single call back for more than a week. So, after about a week, my wife, who happens to work near their office, headed over to see if she could speak with someone there. When she arrived, she found a small cubicle, among a larger co-working/shared space tucked away on the 20th floor of 14 Wall St., in which sat Cassandra. My wife asked what was going on, and why they hadn't returned any of our calls. Cassandra said something about needing to speak with her boss and not having the answers herself. It's been a week since then and there has been no call back. Bottom line, this should be a major red flag for any prospective client. When you cant get through to an agency at the outset, and once you eventually do, and their reasoning is nonsensical, you should take that as an indication of how things might go in the future. Safe to say that when things get a little confusing or trying, they will likely come up short of your expectations.