Christina Meyer

Was shopping for a marble saddle/threshold, which is a risk to purchase online in itself. They sell via their website and Amazon. It was roughly $100 cheaper on Amazon but when I contacted them I was told I’d get better QC if I ordered through their website. Although the item arrived in 2 days, it arrived chipped in multiple places, which for $200 is unacceptable, so much for that QC. They sent me a replacement which arrived in 2 days again, and the new one was chipped, no QC again. At this point it is holding up my tile guy/bathroom job. I asked them to send me another one and they said they sent me their last 2 pieces 🙄 (I wonder why they were the last 2 🤔) They asked me to return the 2 (defective) thresholds so they could attempt to sell them again (they did send me prepaid labels thankfully). In the end I was forced to fabricate a new one locally, which I should have just done to begin with.