Local Guides World
B
1 reviews on 1 places
During our stay, the elevator broke down, with 10 of us trapped inside, including 2 very young children. We notified security via the telecom in the elevator, and they duly contacted the elevator repair personnel.
- The security personnel explained that they could not contact the fire department. However, there was likely peak hour traffic that delayed the arrival of the elevator repair personnel. Given the circumstances, we expected them to contact the fire department immediately. We repeatedly requested them to call the fire department, but they refused. Fortunately, one of us had reception in the elevator, and we called the fire department ourselves. After we were rescued by the fire department, who arrived quickly in contrast, the elevator repair personnel still had not arrived.
- The security personnel offered to check in on us every 5 minutes. However, they did not and we had to call them repeatedly to request a status update, given that the repair personnel had not arrived after sometime, and we were suffocating in the elevator, due to the small space and that there were 10 of us trapped.
- We were not provided with reassurance on the rescue operation, which led to increased anxiety experienced.
While the security personnel tried to address the situation, more could have been done, and done much better, especially given the circumstances. We followed up with the management, who duly acknowledged the severity of the issue, but they did not respond further despite multiple follow ups.
In addition, the crockery and bed sheets were rather dirty. There were visible stains and dirt inside the crockery and on the bedsheets. The dryer was also dirty, with dirt and hair scattered around the interior.
- The security personnel explained that they could not contact the fire department. However, there was likely peak hour traffic that delayed the arrival of the elevator repair personnel. Given the circumstances, we expected them to contact the fire department immediately. We repeatedly requested them to call the fire department, but they refused. Fortunately, one of us had reception in the elevator, and we called the fire department ourselves. After we were rescued by the fire department, who arrived quickly in contrast, the elevator repair personnel still had not arrived.
- The security personnel offered to check in on us every 5 minutes. However, they did not and we had to call them repeatedly to request a status update, given that the repair personnel had not arrived after sometime, and we were suffocating in the elevator, due to the small space and that there were 10 of us trapped.
- We were not provided with reassurance on the rescue operation, which led to increased anxiety experienced.
While the security personnel tried to address the situation, more could have been done, and done much better, especially given the circumstances. We followed up with the management, who duly acknowledged the severity of the issue, but they did not respond further despite multiple follow ups.
In addition, the crockery and bed sheets were rather dirty. There were visible stains and dirt inside the crockery and on the bedsheets. The dryer was also dirty, with dirt and hair scattered around the interior.