Daisy Tong

This place is the worst place I have ever stayed! We had arrived a bit early to the apartment and the security said they hadn't got the key yet so we have to wait until 15:00. We waited until 1500 and finally they told us they couldn't find our booking. Later on a man without introducing who he is suddenly came to us and asked about our name and where did we book the suite. They kept saying they didn't have our booking and had no intention to do more. Finally one of my friend heard that man was saying his name and found out they made a mistake on the name. My friend made the booking by Agoda with her name and used her husband's credit card to hold the booking as we were requested to pay to the suite directly. The suite used credit card holder as the booker so they couldn't find our booking. That man came to us and kept saying "we don't know why! We have no idea!" with a very bad attitude! We even showed our booking reference to him but he just kept saying the same sentences! I can't believe the hotel staff is so arrogant! He should be here to solve problem for his customers rather than telling customers they know nothing! We had to explain what exactly happened with the booking problem to him! Then what actually we are paying for? A room only without any service only? After clarifying everything, he just asked the security to pass the key to us without telling us anything about the room. It made me feel like begging for the suite! There is no apologies from him of course! I don't even who he is! Besides, the room cleanliness was poor. I would never choose the place to stay again!