Abby Folsom

I purchased a battery for my car. It didn't work correctly, so they replaced it. Then, it still didn't work correctly. They told me to take it to the Toyota dealership to get the codes read. I did and that costs about $200. Toyota told me that Firestone sold me a battery that doesn't work in my car. Firestone refuses to refund me for having to get the code read (though it was their fault that they sold me something that doesn't work for my car.) I had recently spent quite a bit there, and it would have been in their best interest to make it right. I will not be returning.

Edit: They did end up making it right. It took a lot of time, waiting, and contacting the company. Increasing from one to three stars for making it right.