Kristina Kipalina

I am writing to submit my formal complaint regarding the interaction I’ve experienced while visiting Bay Centre in Victoria, BC. Today 12/28/23 I’ve visited the Bay Centre Mall located in Victoria, BC. While visiting the mall with my family, I decided to use a Family room located on the first level. I used the family room to specifically breastfeed my infant child. Not even 10 minutes later, my breastfeeding session was interrupted by the security guard who said that he was checking on me. I responded back that I am with my child breastfeeding. The security guard knocked on the door again less than 5 minutes later interrupting me again. At that point I felt harassed by the this security guard who crossed the line while interrupting the intimate breastfeeding session with my child. When I asked the security guard why he was interrupting me while I’ve already explained myself, he proceeded to explain that he received an alert on his phone that someone is using the room. In order to access the family room someone has to unlock the door electronically and there is a camera installed next to the call button. Therefore, the security guard should see exactly who they allow to access the family room. The security guard lied saying they do not have a camera and he proceeded to lie saying their admin office is closed today. Following this unacceptable interaction, I proceeded to the admin office of the Bay Centre located on the 1st floor. The admin office was open and the JLL employee answered the door. I’ve explained the interaction that took place and I was promised that this information will be passed on to the security manager. Not only this employee harassed me, but also he violated my family rights for breastfeeding. I would like for Jones Lang LaSalle managing company to conduct a formal investigation to resolve this issue and prevent for any further harassment and the violations of family rights taking place again by the employees of the Bay Centre Mall. Thank you.