Christian Ramey

Showed up at the cargo area with the bare minimum knowledge I could gather from online about picking up a pet at LAX. I talked to an amazing kind woman about that was able to inform me my puppy was at the terminals PPS area, gave me super easy to follow instructions and about 20 mins later I was there. Arrived at the PPS station checked in with another amazing human named Freddie. This dude went above and beyond to help us get our pup! Our puppy hadn’t arrived yet and he broke down the typical protocol for us, and we asked if it was cool if we wait around the terminal, he said of course and then out of nowhere about 20 mins later he tracked us down and got us out and on our way, helped so much I couldn’t be more grateful. Freddie definitely the type of person that should be the face of something because he was so overwhelming helpful and kind, really don’t get that much anymore.