Lisa M

This company does not even know how to accept their own gift cards!

We have always loved Baked by Melissa - the tiny cupcakes are just fun. Warning to all - never purchase gift cards from them. I was given a gift card to go in and purchase some for a treat (live in NYC). I went into the store - they didn't know how to use the gift card, kept trying to say it was a discount code (I had the email saying it was a $50 gift card). Spent 30 minutes in the store while they tried to figure it out - they still didn't know what to do, were trying to work through it with corporate - but NOTHING, so I left. While trying to figure out how to use the gift card, the cashier activated it - so when I then tried to use the code online, it said it was no longer valid. Emailed and called corporate to try and get a refund for the gift card - no response. Extremely poor customer service - will stick to other places for cupcakes from now on.

As of 9/8 - they have STILL not been in contact - I've emailed them TWICE and there has been ZERO response from customer service.

Horrible company. Don't give them your money.