Anh La

Firstly, I want to start off with the positives: for a large apartment complex, the property managed to stay relatively clean and tidy. I’ve toured several apartments, and most of them don’t pay closed attention to cleanliness in the shared space and hallway. Gym is very big with plenty of equipments. Amber, the housekeeping lady, and Jose the maintenance assistant are the only friendly and helpful employee there. Amber is always available to help with a smile. The housekeeping lady is diligent with keeping the complex extremely clean. Jose is sweet and has an amazing memory, I don’t know how he keeps track of all the maintenance requests even when they’re not requested through the portal. Besides them, everyone else is standoffish and rude. Especially Tyra. I still remember the one time I walked to the front lobby during opening hours between 10-10:15AM. I had no idea the staff were in a meeting since they sitting outside the office. She shot me a look and coldly told me to come back in 20 minutes. Diego (the front desk employee) makes me feel unwelcome whenever I ask him for help on small things. My apartment faces the courtyard, it’s quiet sometimes. For the most part, I would hear the train, loud car noises especially during Friday nights when there are sideshows, and random helicopter sounds or sirens. The utilities charges (especially for trash) are questionable. They kept getting more and more expensive. And I’m not sure why there were two charges for trash. Towards the end of my lease, Lydian charged me for a full month of rent even though I’m moving out mid November. They then proceeded to withhold the overpaid amount and said they will credit it back to me after move out statements are finalized. I have a feeling they’ve been doing this to other tenants. They charged me for cleaning and repairs even though I handed over my keys leaving the apartment completely empty and clean. I would’ve understood if they charged me for trashing the place, but i didn’t. Isn’t it the property’s responsibility to make the apartment ready for the new tenant? I’ve rented at 3 different places before Lydian and has never seen this type of shady operation. I also always get my security deposit 💯 back. One of the previous tenants also told me that he turned in his keys 2 days early. Lydian credited him the 2 days of rent and proceeded to charge him for “breaking the lease” because he moved it early. He even paid for the full month of rent prior to moving out. The fine ended up being greater than the credit…

TLDR: run farrr away from Lydian if you don’t want to deal with shady business.