Jazlyn Figueroa

So, our weather strip on our front door was left loose and broken after they had the front doors painted. When it came off, it was after-hours and our front door literally would not shut due to this, so we did our best to bend it back into position so we could at least close the door until maintenance could fix it. The maintenance request was made and we managed live with it for the time being. Maintenance did not get to the request for a few days, maybe a week (which is fine because I completely understand that they are busy). When they did come to fix it however, I’m not sure if they did not use a proper strip or what, but they drilled something on the front of the door, which left this gap in between the door and the ground. I noticed this gap (as seen in the photo) when i saw a significant amount of sunlight shining through the door, and when I put my hand underneath, i could fit about 3-4 of my fingers under the gap. We submitted two maintenance requests about it and I called the front office yesterday and left a voicemail to see if we could make this an urgent fix (because you know, there is a GAP between the front door and the ground that we have had to shove a towel underneath for the time being - mind you, rent is $1800+ here nowadays). It went straight to voicemail every time I called, so, I called yesterday on my boyfriend’s phone because I know they probably try to avoid me sometimes since I have no issue voicing any of my concerns here. Of course, the office answers the phone immediately when I call on his phone, so I explain the situation. I asked if they could maybe swing by quickly before the end of the day as the apartment already has issues with CERTAIN bugs, and this is a huge liability as someone could easily fit something under the door and pry it open. This apartment doesn’t really care about their liability though (as i’ve learned in the past from their EXTREME lack of urgency for more serious matters) so, i’m not sure why I thought this time would be any different but *surprise*, they didn’t come yesterday. I’m hoping they come today but I wanted to leave this review because it is ridiculous. Sometimes I feel bad going out of my way to give them a hard time about certain things but then stuff like this happens and it’s the only thing that gets stuff done around here. It is just always SOMETHING over here, when one problem resolves another one begins.