JACOB KLAUS

Employee could not get gift card to work- said they're finicky and I had to pay with my credit card. Then reclining seat didn't work. I've had several back surgeries so we got up to move to other seats. Theatre was almost full, and it was 30 minutes past start time so we sat in handicapped. Sure enough, people showed up (not handicapped but they had reserved those seats) so we had to move to the front where you have to look straight up at the screen. Spoke with manager who said there was nothing he could do because we saw the movie. I've been taking my kids to this theatre for years, may try a new one.