Local Guides World
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1 reviews on 1 places
As a loyal customer who has been purchasing and servicing vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been consistently poor and disappointing.
Purchased the Toyota genuine battery less than year ago for my truck and its dead, went for warranty at parts and they send me to service, went to service they again send me back to parts and again back to service. Several staff seemed uncertain and uninformed about the procedures and protocols necessary to assist customer effectively. They agreed to replace under warranty but must pay for testing the battery $50. Couldn’t understand why I must pay when it’s under warranty. My deep concern regarding the unprofessional behavior by the service manager when I tried to put the genuine concern about the quality of service provided, I was met with dismissiveness and lack of professionalism. Not only was my issue brushed aside but I also felt disrespected and undervalued as a customer.
Later on the same day I took the battery and went to parts and they have no problem replacing the battery. Seems to be it depends on who you talk with and what intentions or mentality they have.
I have dealt with similar situations regarding services manager and talked with their GM Brian Schmidt before but doesn’t looks they take it serious about the customers .
Purchased the Toyota genuine battery less than year ago for my truck and its dead, went for warranty at parts and they send me to service, went to service they again send me back to parts and again back to service. Several staff seemed uncertain and uninformed about the procedures and protocols necessary to assist customer effectively. They agreed to replace under warranty but must pay for testing the battery $50. Couldn’t understand why I must pay when it’s under warranty. My deep concern regarding the unprofessional behavior by the service manager when I tried to put the genuine concern about the quality of service provided, I was met with dismissiveness and lack of professionalism. Not only was my issue brushed aside but I also felt disrespected and undervalued as a customer.
Later on the same day I took the battery and went to parts and they have no problem replacing the battery. Seems to be it depends on who you talk with and what intentions or mentality they have.
I have dealt with similar situations regarding services manager and talked with their GM Brian Schmidt before but doesn’t looks they take it serious about the customers .