Shannon James

I stayed in this hotel for 6 nights and room service did not enter my room once to clean, straighten, or replace my bed sheets. I had 10 wet/dirty towels on the floor waiting for them to come change my sheets and give me fresh towels. Our room key malfunctioned every time we left our room so we had to run back downstairs to have them re-program the key 80% of our stay. There is only 1 washer/dryer in the hotel and the dryer was broken the entire time i was there. No one knew when/if it would ever be fixed. The elevator broke the last 2 days we were there meaning me and my 3 young kids had to walk down 3 flights of stairs with all our luggage and snowboard/gear. I was very disappointed with everything in that hotel and will never return!!!!!