Local Guides World
Adam Saucedo
1 reviews on 1 places
Home Depot usually has my family’s business’s back but not today.
I’m the delivery driver for our construction business and my dad or brother (my bosses) buys 6-12 pallets of cement at a time and I go pick them up.
Today I went to pick up a remainder of 2 pallets from an order of 6. In the time this order was placed and paid for in full, there was a price change. Home Depot system now determined that we had not paid for them and wanted us to repay with the new (higher) price tag. This is the second time this has happened. The employees were going off of the system and refused to try to resolve the issue and said no product would ever be released unless paid for first even though 4 out of 6 pallets had already been released. After 40 minutes of arguing of I had to get them to call my boss for me to be taken seriously and resolve the issue. The resolution of the problem took 10 minutes, so the pro desk took a 10 minute problem and determined to take over an hour of my time. Horrible
I’m the delivery driver for our construction business and my dad or brother (my bosses) buys 6-12 pallets of cement at a time and I go pick them up.
Today I went to pick up a remainder of 2 pallets from an order of 6. In the time this order was placed and paid for in full, there was a price change. Home Depot system now determined that we had not paid for them and wanted us to repay with the new (higher) price tag. This is the second time this has happened. The employees were going off of the system and refused to try to resolve the issue and said no product would ever be released unless paid for first even though 4 out of 6 pallets had already been released. After 40 minutes of arguing of I had to get them to call my boss for me to be taken seriously and resolve the issue. The resolution of the problem took 10 minutes, so the pro desk took a 10 minute problem and determined to take over an hour of my time. Horrible