Hannah

The receptionist have gone down hill in the past 2/3 years! Really common and rude and they lie twice they have told me to fill out PATCHS even when I have told them it’s urgent and I need to speak with a doctor today! This is for my none verbal child aswell who is already struggling never mind being begrudged a cream to help with his severe eczema! I am making a formal complaint because it’s a joke to be blatant lied to twice! Don’t use PATCHS for any type of emergency. If you need to speak to a doctor on the SAME DAY this service is not for that. Maybe more training could be done with staff members who begrudge CHILDREN being able to get help from their doctor. Also try getting through from 8am… impossible! I know it’s the same everywhere but the closest you’re getting through will be 10am if you’re lucky.