Local Guides World
Matthew Rodusek
1 reviews on 1 places
The lady at the front desk is unacceptably impolite and incompetent.
She has:
- claimed it would take 4 hours for the wrong requisition to be correctly sent over, despite already being at the place for the requisition (the doctor confirmed this was not true),
- claimed it requires coming in to get a refill of a prescription that has not been a problem getting refilled over the phone in the past,
- taken 20 minutes to move her chair 4 feet to check a printer that wasn’t printing for a requisition, all while claiming she was looking into it (when really she was visibly talking to other patients, despite there being 3 receptionists available)
- forcing the patient to check why an X-ray requisition wasn’t received at the office, when the office HAS THE WRONG FAX NUMBER LISTED on the requisition and on the website. Why is the patient responsible for the office’s mistake?
- disallowing a parent to book an appointment for their adult son, despite both attending the same clinic. I don’t even understand the logic behind this one.
She is absolutely incompetent and rude. I cannot recommend this office until she is removed. This office is worse with her here.
Check recent reviews and you can see where the problem starts. This office was good before her. I will be filing a formal complaint to the CPSO about poor care practices at this clinic, especially given previous reviews which have shown inadequate care. I advise anyone else reading this review to do the same!
She has:
- claimed it would take 4 hours for the wrong requisition to be correctly sent over, despite already being at the place for the requisition (the doctor confirmed this was not true),
- claimed it requires coming in to get a refill of a prescription that has not been a problem getting refilled over the phone in the past,
- taken 20 minutes to move her chair 4 feet to check a printer that wasn’t printing for a requisition, all while claiming she was looking into it (when really she was visibly talking to other patients, despite there being 3 receptionists available)
- forcing the patient to check why an X-ray requisition wasn’t received at the office, when the office HAS THE WRONG FAX NUMBER LISTED on the requisition and on the website. Why is the patient responsible for the office’s mistake?
- disallowing a parent to book an appointment for their adult son, despite both attending the same clinic. I don’t even understand the logic behind this one.
She is absolutely incompetent and rude. I cannot recommend this office until she is removed. This office is worse with her here.
Check recent reviews and you can see where the problem starts. This office was good before her. I will be filing a formal complaint to the CPSO about poor care practices at this clinic, especially given previous reviews which have shown inadequate care. I advise anyone else reading this review to do the same!