Mich H

Quite disappointed as we've ate here about 6 times and at Xmas I had to send my burger back as it was raw and you kind of understand Xmas due to the restaurant being at full capacity but on Friday it was half full and it's the last time we will visit unfortunately. We were shown to our table and our drinks order was taken quickly but nobody came to take our food order so I asked a young lady and she came over. I asked for the steak and ribs with chubby chips, and I was 100% specific. Steak and ribs need to be well done. I explained I won't eat pink meat... This is a simple request. Unfortunately, my steak was pink, and the chips were under cooked they were pale, so I only ate half of a £19 meal. As I remained hungry, I ordered a dessert of sticky toffee pudding and ice cream. Oh my gosh, it was microwaved to an inch of its life and rock hard. I couldn't push my spoon into it. I called the waitress over and asked her if she could slice through the cake and her reply was "oh yer that's hard it's been left in too long, let me get you another one" which I quickly declined and asked for the sweet to be removed off the bill. Overall we are very disappointed and even though this is local we won't be returning sadly as it used to be great but not anymore. Inexperienced very young staff and poor delivery of food. No thanks