brandon lavan

They damaged my package and item so bad that it had to be repackaged in a new box, they placed a letter in the new package with my item claiming their damage, I received the package and filed a claim online to get compensation for my item. They mailed me a letter and gave me 20 days to take the item with all original packaging to a usps post office for inspection. I chose the oil city usps to do the inspection and turned over my package on the 5th of April. Over the next 3 weeks I stoped at the post office 6 times and left my name and number for the “post master” and was promised a call the following day. Never once did I receive a call, nor did they pick up the phone when I tried calling them. My 20 day time frame started on the 23rd of March, on the 22nd of April my package was still sitting behind the counter of the post office on the floor where it got placed on the 5th of April. My 20 day timeframe for inspection ended on the 12th of April. So because of their lack of action my claim was denied for “customer response time frame exceeded” I decided to go pick up my property on the 22nd of April because they hadn’t even reviewed my claim and was hassled twice basically getting called a thief for trying to pick up my property on a claim that was denied over their negligence. As someone who’s spent $3000 in the last 2 years at usps I would suggest taking your business to fedex or ups the customer service if better all around. Very very poor experience that I will never forget. Thank you for making me realize how lousy you guys are!