Ronald Sims

Good Morning,

Ronald Sims
DOB 0X/0X/XXXX
XXXX XXXXX XXXX
River Oaks,Tx 76114

First I would like to say that I have had a Resmed cpap 10 machine for years, over 20 years, with great sucess.

I had a new sleep study, I was prescribe a new cpap, I received my Luna cpap from you on Saturday Dec 2,2023, I set it for that evening and was very disappointed and frustrated that my setting were wrong, was set for 4, when I needed it at 18, so I watched a Youtube video on how to set it correct with the right pressure.

Got that resolved.

Luna cpap is a down grade to my Resmed

This Luna cpap is defective, I still have my older resmed hook up and the comparison of the Resmed 18 pressure setting is right, the Luna 18 pressure setting is weak, that is the first thing.

Second, breathing in normal on Luna, but exhaling is very restrictive, and causes me to choke and not breathe correctly, poor quality or defective.

Third, my normal humidity is usually set at a 3, which I did on Luna, and several times the tube fills up with water, I have no leaks in my mask, no warning of leaks,again, poor qualtiy or defective.

Fourth, my new mask, is a nasel front mask, it also leaks water,and rubbed my bottom lip raw, again, poor quality or defective

Lastly, I was very specific at the get go of what cpap I had already been using, along with the Dreamware mask that I have been using, and I get a Luna cpap and the wrong mask.

So, I need instructions on returning everything of the Luna Cpap

And then

I NEED A RESMED 11 WITH A DREAMWARE MASK SENT TO ME ASAP

I notice on your 2 star reviews that this is an on going thing with your company, this email will be posted as a review, so I hope we can get this resolved soon

I need a phone call today XX7-XXX-3XX8

Respectfully

Ronald Sims