Zack N

Unethical bait and switch on price by the owner. They advertised a lamp for $320 on Instagram, which my wife confirmed before I drove to the store. Then when I got there, I was informed by a sales person that the price was actually $60 higher than that. The sales person was very nice, and this was obviously not her issue. I just asked if I could speak to the owner, as this situation seemed really strange to me. When the owner came out of the back, I asked her if this was really the case. She immediately was defensive and rude, which I'm assuming was a result of her knowing that dishonest pricing isn't a good look. My only question to her after that was whether $60 was worth losing a customer over. She then ramped up her tone to about an 8, and was really combative. I never raised my voice or yelled, "stalked her," "belittled her," or did any of the other silly things that she claims in her response to my wife's review. I just tried to get an answer to that one question 3 times and left after she refused to answer and was being so rude. I love to support small businesses, but l don't care about any lamp enough to deal with dishonest people like her. I hope she finds a better way to deal with her pricing policy, and with her customers in the future. From the other 1 star reviews, it seems she has a pattern of antagonism and dishonesty.