Local Guides World
Louise Dell
1 reviews on 1 places
Summary: keep safe, avoid disappointment and try another company.
During the summer season we booked to go mountain biking through Spirit (they only have mountain bikes available not road bikes).
We arrived in good time to collect our kit, got all our pads on. We then asked for helmets and they offered us road helmets. When we asked for full face helmets - which are the only kind of helmet which would be appropriate in the steep gradient of the alps - they said they didn't have enough for all of us, there were two left, one XL and the other XXL.
It's outrageous that they are offering sub-standard face / head protection for mountain biking, and worse that they don't have enough for those who do care about their safety.
They were encouraging us to go out with the road helmets. I feel sorry for those who don't know / who are being ill informed by this company that a road helmet is appropriate for this activity.
When we informed them that our plans for the day would be significantly limited if we weren't able to have fullface helmets we asked for a discount, to which they informed us that we had a €15 discount already. This was because we booked multiple activities, after some discussion they offered €20 off (for a group of 5 people).
€20 is not much consolation for limiting our options for the day / not providing appreciate safety equipment.
We decided to get a refund. They were very slow to refund the money and gave us the impression that we were causing an issue.
Avoid disappointment and try another company.
During the summer season we booked to go mountain biking through Spirit (they only have mountain bikes available not road bikes).
We arrived in good time to collect our kit, got all our pads on. We then asked for helmets and they offered us road helmets. When we asked for full face helmets - which are the only kind of helmet which would be appropriate in the steep gradient of the alps - they said they didn't have enough for all of us, there were two left, one XL and the other XXL.
It's outrageous that they are offering sub-standard face / head protection for mountain biking, and worse that they don't have enough for those who do care about their safety.
They were encouraging us to go out with the road helmets. I feel sorry for those who don't know / who are being ill informed by this company that a road helmet is appropriate for this activity.
When we informed them that our plans for the day would be significantly limited if we weren't able to have fullface helmets we asked for a discount, to which they informed us that we had a €15 discount already. This was because we booked multiple activities, after some discussion they offered €20 off (for a group of 5 people).
€20 is not much consolation for limiting our options for the day / not providing appreciate safety equipment.
We decided to get a refund. They were very slow to refund the money and gave us the impression that we were causing an issue.
Avoid disappointment and try another company.