Rdskr10

Ordered an item online. Delivery date of Friday 8/14/20 before 9 pm. Hmmm, 9 pm rolls around...no package. We were home all afternoon. We look online and see that the sender has refunded our $ because shipment returned! We call the sender, they say they were notified by UPS. Check the tracking # via UPS - says the recipient REFUSED the item. WE DID NOT EVEN HAVE THAT OPPORTUNITY! Guess the driver lied? Called UPS - call center out of country, and they have no supervisors available until MONDAY. Wow! How'd you like to work in a worldwide call center and have no boss to refer to or answer to? Her story on why all this happened changed three times. She said the item was damaged - although their own tracking said it was "out for delivery" three times in three hours" - and why was that??? On truck, off truck, on truck, off truck, on truck, returned? WORST CUSTOMER SERVICE EVER!! And, from a company standpoint - drivers that fib, no way to resolve the issue? WOW - guess we will request Fed Ex next time! We shall see what happens on Monday.....who's willing to take a bet we get a call?? Not me!