Jen Baerner

I have been to this UPS store many times and a few times I noticed a UPS staff, Hannah, friendly and professional in providing her services to the clients. It helps with the experience of doing Amazon returns which was always a bit of a hassle. A week ago, an old lady in front of me needed a lot of assistance on tech stuff for deliveries. Hannah was patient, friendly and professional. It took awhile for the old lady to figure things out and process. Even when the hour was closed, there wasn't any annoyance coming from Hannah's face, actions or voice. When it was finally my turn, I had so much respect and appreciation for her service rendered to the old lady. And I felt sorry that she had to serve me even at the closing hour as I had been waiting and was the last client in the store. What's more was my returns took awhile as well due to some complications. Great appreciation to Hannah's precious services and to all UPS staff for making the return experiences easier for us.