Local Guides World
Jacqueline Gibson
1 reviews on 1 places
First impressions are EVERYTHING. . . Our entire experience at the Capital Grille was drastically tainted by the initial reception/treatment we were greeted with by the 2 hostesses. Whether intentional or honest, human oversight. . . Once, it was brought to BOTH their attentions that - not only had we been waiting over 20 minutes, but even AFTER we informed them of this, they actually seated TWO ADDITIONAL parties (1 of which had just walked in the door!!! And were seated immediately. 😯 🥺)
This was my 1st time patronizing this (seemingly) distinguished establishment. And since they did not extend the offer for us to check our coats, you can imagine my absolute dismay & utter shock when one of them snatched my Canada Goose from an adjacent chair without my knowledge!!!
The lack of concern for having been overlooked & ignored for such a long period; the cold and callous demeanor in their responses really left quite the sour taste in MY mouth. ESPECIALLY, since I chose NOT to address the issue at the time in the manner in which it deservedly warranted - (we were celebrating a close friend's birthday who was just overcoming an illness).
Thankfully, our server was on par with the expectations one would reserve for an eatery of this caliber. The crabcakes were simply scrumptious - seasoned perfectly & plated beautifully. The lobster bisque (soup special of the day) was one of the best I've ever had. I even have to "shout out" the assortment of herbal breads that preceeded our meal. . . FANTASTIC!!! So hats off to the chef!!! ALL the food we had was amazing.
And finally, Mr. Pertelli (the manager who just happened to stop by our table). . . You made everything better. Like the hug from your dad when you've had your heart broken. His warm smile & understanding ear was all it took to help reverse the entire experience. Thank you sir!!!
This was my 1st time patronizing this (seemingly) distinguished establishment. And since they did not extend the offer for us to check our coats, you can imagine my absolute dismay & utter shock when one of them snatched my Canada Goose from an adjacent chair without my knowledge!!!
The lack of concern for having been overlooked & ignored for such a long period; the cold and callous demeanor in their responses really left quite the sour taste in MY mouth. ESPECIALLY, since I chose NOT to address the issue at the time in the manner in which it deservedly warranted - (we were celebrating a close friend's birthday who was just overcoming an illness).
Thankfully, our server was on par with the expectations one would reserve for an eatery of this caliber. The crabcakes were simply scrumptious - seasoned perfectly & plated beautifully. The lobster bisque (soup special of the day) was one of the best I've ever had. I even have to "shout out" the assortment of herbal breads that preceeded our meal. . . FANTASTIC!!! So hats off to the chef!!! ALL the food we had was amazing.
And finally, Mr. Pertelli (the manager who just happened to stop by our table). . . You made everything better. Like the hug from your dad when you've had your heart broken. His warm smile & understanding ear was all it took to help reverse the entire experience. Thank you sir!!!