Local Guides World
Nicole Cerra
1 reviews on 1 places
I would caution anyone from using this dealership. They are misleading at the least and should reconsider how they treat their customers and how they relay information.
I went on Sunday 01/29/2024 to look at vehicle and ended up not liking it once i saw it in person. The salesperson said they would continue to look for a vehicle in my price range. In less than an hour they had found one that they said would work.
I had told them I needed a payment of no more than $600 a month. After running my credit and checking with their banks, the closest they could get was $622. The following day, Monday, I asked if there were any banks left that possibly didn't respond on a Sunday and if they had checked with my credit union.
The text I received said "we do not use "name of credit union"". So I took that to mean they had not checked with my bank. So I texted back that I was going to check to see what they could do.
I then texted that the application had been approved and they would be sending me the documents to sign.
I arrived back at the dealership on Tuesday, after speaking to the dealership to make an appointment and letting them know I had the approval from my credit union.
I get there and they tell me the price they gave me was only applicable if I finance through them. If I wanted to use my credit union, I would have to pay an extra $1000!!
When I asked why no one had informed me of this when I was asking about going through my credit union or when I made the appointment to come in, they had no answer.
My only option was to come up with an additional $1000 cash or pay the higher monthly payment on an 84-month loan!!
I am so very angry, embarrassed and I feel that I am a complete fool for going in that dealership.
Be careful!!
I went on Sunday 01/29/2024 to look at vehicle and ended up not liking it once i saw it in person. The salesperson said they would continue to look for a vehicle in my price range. In less than an hour they had found one that they said would work.
I had told them I needed a payment of no more than $600 a month. After running my credit and checking with their banks, the closest they could get was $622. The following day, Monday, I asked if there were any banks left that possibly didn't respond on a Sunday and if they had checked with my credit union.
The text I received said "we do not use "name of credit union"". So I took that to mean they had not checked with my bank. So I texted back that I was going to check to see what they could do.
I then texted that the application had been approved and they would be sending me the documents to sign.
I arrived back at the dealership on Tuesday, after speaking to the dealership to make an appointment and letting them know I had the approval from my credit union.
I get there and they tell me the price they gave me was only applicable if I finance through them. If I wanted to use my credit union, I would have to pay an extra $1000!!
When I asked why no one had informed me of this when I was asking about going through my credit union or when I made the appointment to come in, they had no answer.
My only option was to come up with an additional $1000 cash or pay the higher monthly payment on an 84-month loan!!
I am so very angry, embarrassed and I feel that I am a complete fool for going in that dealership.
Be careful!!