Chelsea Van Thof

This bridge facilitated my partner's suicide. Research shows he would have lived that night and may very well still be here today if this bridge had a barrier installed, like the neighboring Ellington Bridge back in the '80s. The Taft was slated to get a barrier 40 years ago but the effort was stopped by local stakeholders, including now DC City Council Chair Phil Mendelson and the DC Preservation League. Now they are trying to make it right. It's too late for my partner. It's too late for the other person lost since. Hoping it won't be too late for anyone else. #taftbridgebarrier #inhonorofPeter

I didn't even get the opportunity to step in this building because when I called to make an appointment, the first time they placed me on hold for ten minutes before I hung up. Then, I called back a little later and told the woman I was a new patient and would like to schedule- she told me she was on the phone with an insurance company and could she call me right back. She did not call back, so I called back about 15 minutes later and she said they were really busy right now, could she again put me on hold? I then hung up after another ten minutes on hold and contemplated walking the 100 ft to their door from my apartment but after reading reviews I wasn't sure if it would help the situation, at all. My suggestion for the receptionist is to not just place people on hold if you cannot attend to them, just be straight with them. Very frustrating experience.