CECILIA ELIZALDE

Save your time, money, and yourself from a very unpleasant experience. My first (and only) appointment was in Boca Raton (I live in Miami) at 6:30pm which seemed unusual to me but decided to go anyway after reading the (few) good reviews; when I was in Boca already I got a careless text message from his assistant indicating that he would be an hour late, he ended up being two hours late. However when he came in, he took the time to listen and asked insightful questions. But it did bother me that he kept pausing our conversation to check messages that would come in on his phone, or go out to pay an employee that was leaving for the day. There is no doubt Mr. Marsella is very intelligent, however he, and his staff, are extremely unorganized and unprofessional. He charged me $500 for that initial visit, and said they would check with my insurance to see if they could cover my TMS treatment. After that, it was nearly impossible to get in touch with Karina or Alis who -when I did get in touch with- kept asking me to call the other person. After SEVEN (7) WEEKS of waiting I complained to Dr. Marsella indicating that I really needed an answer; as a psychologist he would now better than anyone that a prompt response can sometimes be critical. A day later he texted me saying that he would like to refer me to one of his colleagues without an explanation. They made me waste a few extra weeks to give me my medical record/diagnosis. I ended up switching to Dr. Rodriguez (in Delray Beach) who is a true professional, just like his staff.