Nik H

This afternoon I ordered 1 drink, was still waiting 20 minutes later. Fair enough, they were busy, though they actually got busier after I had ordered. Was only a few orders before mine initially. I think they need a better system when it’s busy. As a group who ordered before me got their drinks first. Asked where my drink was and they couldn’t even find it. I think it was mixed in with other drink orders?? Also seemed they weren’t actually making drinks in order they were received. They said they’d make it straight way which was good. But the drink was wrong and I was late for an appointment already (never thought I’d be waiting over 20 minutes for one single drink). So unfortunately had to cancel and get a refund. Which is a shame as the drinks are great and I was really looking forward to it. Hopefully better service next time round.