P Pearson

To cut a long story short- I wanted an American fridge freezer, but wanted to ensure that I could have my larder fridge AND freezer taken away for recycling at the same time as the delivery. I used the webchat to ask if this was able to happen. They said 'yes, absolutely- Just add it twice to the collection option when ordering...I couldn't find this option, so rang the live chat to confirm how I do this, who cut me off whilst 'going to ask their supervisor for advice'. Back I go to webchat, who again reiterated that I could have both items collected, but would have to call customer services (which I had tried a number of times and got nowhere, but was told that it was the wrong number that I was using anyway, even though it is the one found all over the internet)... so I called the number that he suggested, who then told me that I couldn't have x2 collections on an order for x1 large item and that I'd need to either buy another large appliance...or BRING MY ITEM TO THE STORE MYSELF for them to recycle!
I decided to rock up to the store (empty handed! LOL) and speak to someone face to face, who could give me a straight forward, accurate answer for my situation.
Jacob was brilliant! He was sympathetic, understanding and helped to resolve the situation for me.
I'm now just waiting for it to be delivered/items collected for recycling!

The take away from this is:
-ALWAYS SAVE THE TRANSCRIPT(S)!
-Ordering in store provides a better customer experience
-No, they do not take away additional items as a rule, so their web advisors need more training!

Absolutely AMAZING! Hands down the best park that we have ever been to!
So much to see and do and best of all- for FREE! Even parking is free in the surrounding area.
The play area is HUGE! There is literally so much choice for the children; from slides to sand pits, water play to ziplines!
Will definitely b back one day