Local Guides World
Matthew Somers
1 reviews on 1 places
I had the absolute pleasure of dealing in person with the staff at ING in Valencia this Saturday morning. I have been an online client of ING for over ten years now, after having grown tired of the endless queueing and fees in other Spanish banks, namely Bankia, Santander and BBVA. ING by comparison is like a breath of fresh air.
On arriving, an imposing yet very courteous security guard got a numbered ticket for me and guided me to a seat facing the screen where my number would be coming up, as soon as a teller was free. I waited for no more than five minutes and was then called over by the teller who attended me. She was elegantly dressed, friendly, helpful and extremely efficient. I was in shock, nothing I had experienced previously in the aforementioned banks had prepared me for this. In two minutes she'd taken care of everything, with no fuss, explaining each step as she worked. Why can`t all banks be like this?
Personally, I can't recommend ING highly enough, after having had years of excellent quality online service from them. Even this was surpassed I'd have to say, by the extremely organized, efficient and professional attention I received today.
Also the opening hours are double that of most other banks, they open late from Monday to Thursday from 8:00 until 19:30, Fridays from 8:00 until 15:00 and YES from 8:00 until 16:00 on Saturdays too, unheard of in Spain.
No need to take time off work and make appointments in advance, in the desperate hope that maybe one, probably complicated to arrange visit, might be enough, in the often inefficient and extremely bureaucratic Spanish banking system, to do what you need to get done. No other Spanish bank and I have dealt with many over the past 26 years, can come even close to the quality of service I experienced today. Well Done ING.
I see some people have given ING very poor ratings, based on having had to wait at peak times, fancy that, having technical problems with ATMs, or not being able to avail of the bank's services because they hadn't brought any identification. I'd like to say in ING's defence, that these types of issues are not unique to ING and if you go to any bank in Spain or anywhere else in the world for that matter, expecting to avail of their services without any identification, you're going to be disappointed, but it's not really fair to blame that on the bank.
Maybe you're the one who deserves the 1 star rating! The staff at ING are legally obliged to request ID for obvious security reasons, they were just doing their job correctly, no matter how upsetting you found it, really, it wasn't anything personal.
On arriving, an imposing yet very courteous security guard got a numbered ticket for me and guided me to a seat facing the screen where my number would be coming up, as soon as a teller was free. I waited for no more than five minutes and was then called over by the teller who attended me. She was elegantly dressed, friendly, helpful and extremely efficient. I was in shock, nothing I had experienced previously in the aforementioned banks had prepared me for this. In two minutes she'd taken care of everything, with no fuss, explaining each step as she worked. Why can`t all banks be like this?
Personally, I can't recommend ING highly enough, after having had years of excellent quality online service from them. Even this was surpassed I'd have to say, by the extremely organized, efficient and professional attention I received today.
Also the opening hours are double that of most other banks, they open late from Monday to Thursday from 8:00 until 19:30, Fridays from 8:00 until 15:00 and YES from 8:00 until 16:00 on Saturdays too, unheard of in Spain.
No need to take time off work and make appointments in advance, in the desperate hope that maybe one, probably complicated to arrange visit, might be enough, in the often inefficient and extremely bureaucratic Spanish banking system, to do what you need to get done. No other Spanish bank and I have dealt with many over the past 26 years, can come even close to the quality of service I experienced today. Well Done ING.
I see some people have given ING very poor ratings, based on having had to wait at peak times, fancy that, having technical problems with ATMs, or not being able to avail of the bank's services because they hadn't brought any identification. I'd like to say in ING's defence, that these types of issues are not unique to ING and if you go to any bank in Spain or anywhere else in the world for that matter, expecting to avail of their services without any identification, you're going to be disappointed, but it's not really fair to blame that on the bank.
Maybe you're the one who deserves the 1 star rating! The staff at ING are legally obliged to request ID for obvious security reasons, they were just doing their job correctly, no matter how upsetting you found it, really, it wasn't anything personal.